Privacy

Effective Date: March 22, 2026

Pickleball Retreats USA (“Company,” “we,” “us,” or “our”) is a national hospitality platform providing premium, private pickleball retreat experiences. This policy outlines how we collect, use, and safeguard your personal information across our flagship booking platform and managed properties.

1. INFORMATION WE COLLECT

To provide a seamless booking experience, we may collect the following data:

Identity & Contact: Name, email address, and phone number.
Financial Data: Billing address and payment details (processed via secure third parties).
Reservation Details: Booking dates, guest counts, and specific stay preferences.
Technical Data: IP address, browser type, and usage patterns.
Communications: Records of correspondence with our support team.

2. HOW WE USE YOUR INFORMATION

We utilize your data to:

Facilitate and confirm reservations and payments.
Provide customer support and property-specific updates.
Enhance website performance and user experience.
Ensure compliance with legal, tax, and safety obligations.

3. PAYMENT SECURITY & PROCESSING

We prioritize your financial security. All payments are handled through encrypted, industry-standard third-party providers (including Stripe, Square, Hospitable, Airbnb, and VRBO).

Note: Pickleball Retreats USA does not store full credit card numbers or sensitive CVV data on our servers.

4. COOKIES & TRACKING

We use cookies to improve site functionality and remember your preferences.

Comments: If you leave a comment, you may opt-in to saving your details for convenience (valid for one year).
Logins: Temporary cookies verify browser compatibility, while login cookies persist for two days (or two weeks if “Remember Me” is selected).
Analytics: We use anonymized data to understand site traffic and improve our retreat offerings.

5. DATA SHARING & THIRD PARTIES

We do not—and will not—sell your personal data. We only share information with:

Service Providers: Payment processors, booking platforms, and essential property management staff.
Embedded Content: Our site may feature embedded media (videos/maps). Interacting with these is the same as visiting the provider’s website directly; they may collect data according to their own policies.
Legal Necessity: Authorities, if required by law or to protect the safety of our guests and properties.

6. DATA RETENTION & YOUR RIGHTS

Retention: We hold transaction and booking data as required for financial auditing. Comments and metadata are retained indefinitely to streamline future interactions.
Your Rights: You have the right to request access to your data, ask for corrections to inaccurate information, or request the deletion of your personal data (subject to legal or administrative requirements).

7. IMAGE & MEDIA UPLOADS

If you upload images to our site (e.g., in a review), please ensure they do not contain embedded location data (EXIF GPS). Other visitors may be able to download and extract this information.

8. SECURITY DISCLAIMER

While we implement robust physical and digital safeguards to protect your information, no system is 100% secure. We encourage guests to use secure networks when making bookings.

9. CONTACT US

For any inquiries regarding your privacy or data usage, please contact:

Pickleball Retreats USA Email: admin@pickleballretreatsusa.com