UTAH PICKLEBALL RETREATS — CANCELLATION POLICY

Due to the nature of private estate bookings, group reservations, and retreat-style stays, all reservations are subject to the following cancellation terms.

By booking a reservation, Guest agrees to this Cancellation Policy in full.

STANDARD RESERVATIONS (ACCOMMODATIONS)

30+ Days Before Arrival

Full refund of accommodation charges, minus any processing or administrative fees

15–29 Days Before Arrival

Fifty percent (50%) of total booking charges will be refunded

14 Days or Less Before Arrival

No refunds will be issued

EVENTS, RETREATS & GROUP BOOKINGS

This applies to:

Corporate retreats
Team offsites
Celebrations, reunions, or structured group events

60+ Days Before Event / Stay

Full refund of accommodation and event-related fees, minus processing costs

30–59 Days Before Event / Stay

Partial refund may be issued at Host’s discretion based on commitments, scheduling, and vendor allocations

30 Days or Less Before Event / Stay

All payments are non-refundable

NON-REFUNDABLE ITEMS

The following are non-refundable under all circumstances:

Administrative and processing fees
Third-party platform fees
Payment processing fees
Travel insurance (if purchased)
Vendor deposits or external services
Damage waiver fees (if applicable)

MODIFICATIONS & RESCHEDULING

Requests to modify or reschedule:

Must be submitted in writing
Are subject to availability
May be treated as cancellations depending on timing

Rescheduling is not guaranteed and is offered at Host’s sole discretion.

EARLY DEPARTURES & NO-SHOWS

No refunds will be issued for early departures
No refunds will be issued for no-shows

FORCE MAJEURE

No refunds will be issued for cancellations or disruptions caused by events outside of Host’s control, including but not limited to:

Weather conditions
Travel delays or cancellations
Personal emergencies
Government actions or restrictions
Utility interruptions

Guests are strongly encouraged to obtain travel insurance.

CONDITION-BASED CLAIMS (CRITICAL SECTION)

Guest agrees that:

Any concerns must be reported within the required 2-hour arrival window
Continued occupancy of the property constitutes acceptance of its condition

No refunds, partial refunds, or compensation will be issued for:

Issues reported after the initial check-in period
Subjective dissatisfaction (including “value” or preference-based concerns)
Environmental factors consistent with a rural or private estate setting

RETROACTIVE REFUND LIMITATION

Completion of the stay, in whole or in part, without timely reporting of material issues, constitutes a waiver of any right to:

Full or partial refunds
Retroactive compensation
Post-stay claims

FRAUD & ABUSE PROTECTION

Guest agrees that:

All claims must be made in good faith
Misrepresentation of property conditions is prohibited

Any attempt to obtain refunds through:

False claims
Exaggerated conditions
Strategic or delayed complaints

may result in:

Denial of refund
Additional charges
Termination of stay
Legal action where applicable

THIRD-PARTY BOOKINGS (AIRBNB, ETC.)

For reservations made through third-party platforms:

Platform policies may also apply
In case of conflict, the stricter policy will apply where permitted by law

REFUND PROCESSING

Approved refunds will be:

Processed to the original payment method when possible
Issued within a reasonable timeframe based on payment provider

ACKNOWLEDGMENT

By completing a reservation, Guest acknowledges:

✔ Full understanding of this Cancellation Policy
✔ Agreement to all terms
✔ Acceptance of refund limitations

CANCELLATION POLICY