Utah Pickleball Retreats Cancellation & Refund Policy
We understand that plans can change. Because our properties accommodate large groups and dates may be reserved well in advance, cancellations can significantly affect our ability to rebook a stay.
The following cancellation terms apply to reservations made directly with Utah Pickleball Retreats unless different terms are stated in your reservation agreement.
1. Standard Reservations
30 or more days before arrival:
100% refund of accommodation charges, less non-refundable payment processing fees and other non-recoverable charges.
15–29 days before arrival:
50% refund of accommodation charges.
14 days or less before arrival:
Reservation payments are non-refundable.
2. Retreats, Events & Group Reservations
For corporate retreats, reunions, wedding-weekend reservations, organized retreats and other group bookings requiring additional planning:
60 or more days before arrival:
100% refund of accommodation and event fees, less non-refundable processing fees and any costs already committed on the guest’s behalf.
30–59 days before arrival:
Refunds or rescheduling requests will be evaluated based on the reservation terms, timing, committed costs and our ability to rebook the dates.
Less than 30 days before arrival:
Reservation payments are non-refundable unless otherwise required by applicable law or the reservation agreement.
3. Non-Refundable Charges
When applicable, the following may be non-refundable once incurred:
- Payment processing or third-party transaction fees
- Vendor deposits and services already committed
- Special-order items or services requested for the reservation
- Other charges specifically identified as non-refundable before purchase
4. Changes & Rescheduling
Requests to change reservation dates must be submitted in writing and are subject to availability.
We will make reasonable efforts to accommodate changes when possible; however, rescheduling is not guaranteed. A significant date change may be treated as a cancellation and new reservation.
5. Property Concerns During Your Stay
Guests should inspect the property after arrival and report any material concern as soon as reasonably possible so we have an opportunity to investigate and address it during the stay.
If something requires attention, please contact us promptly rather than waiting until after departure.
Refund or compensation requests are evaluated based on the circumstances, documentation, opportunity to remedy the issue, reservation agreement and applicable law or booking-platform requirements.
Ordinary characteristics of a residential property or its natural outdoor environment that were accurately disclosed before booking generally do not constitute grounds for a refund.
6. Weather, Travel Disruptions & Circumstances Outside Our Control
Utah Pickleball Retreats is generally unable to provide refunds for circumstances unrelated to the property’s availability, including flight cancellations, transportation delays, personal schedule changes or other travel disruptions.
Weather and other circumstances outside our reasonable control will be handled according to the reservation agreement, applicable law and, for third-party reservations, applicable booking-platform policies.
We strongly encourage guests to consider appropriate travel insurance when booking a significant group trip.
7. Good-Faith Claims
Guests are expected to provide accurate information when reporting property concerns or requesting refunds.
We reserve all rights available under the reservation agreement and applicable law in cases involving materially false information, fraudulent payment disputes, property damage or other misuse of the reservation or refund process.
8. Airbnb, Vrbo & Other Third-Party Reservations
Reservations made through Airbnb, Vrbo or another third-party booking platform are also subject to the applicable terms, cancellation policies and refund procedures of that platform.
Where a platform’s applicable terms conflict with this direct-booking policy, the platform’s applicable terms will govern the reservation to the extent required.
Guests who book through a third-party platform should submit cancellation and refund requests through the applicable platform when required.
Questions About a Reservation?
For questions regarding a direct reservation, cancellation or date change, please contact:
Utah Pickleball Retreats
Email: info@utahpickleballretreats.com